Reactivating a Suspended Integrated eContent Vendor Account

Important:
After activating a vendor account, or reactivating a suspended vendor account, an IIS reset is required so that the PAC shows the correct information for the vendor's resources. For example, the IIS reset enables the Check Out or Place Hold button to be displayed instead of the Temporarily Unavailable button. Polaris Hosted customers should contact Polaris Customer Support to perform an IIS reset.

To reactive a suspended integrated eContent vendor account:

1. Open the integrated eContent vendor account in the Vendor Account workform.
2. Check the Active check box.
3. Save the workform.
4. Perform an IIS reset.

Results of Reactivating an Integrated eContent Vendor Account

When an integrated eContent vendor account is reactivated, the Active box is checked in the Vendor Account workform, all API processes resume, and the following changes occur in the PAC and Polaris staff client:

• PAC - The Temporarily Unavailable changes back to the Check out or Place request button (whichever is appropriate).
• Polaris Staff Client - The message Vendor Account Suspended no longer appears on the Resource view of the Bibliographic Record workform; automatic imports resume using the import profile specified in the vendor account; resource entities are built and used in circulation functions; and the item records are created during the import.